FAQ’S

LED neon flex is an energy efficient, long lasting and safer option to tradition gas neon. Being flexible in nature, the cable can be shaped and manipulated to create unique designs. The LED neon flex is coated in high quality PVC and Silicon, so it is safe to use in both indoor and outdoor* applications. The neon flex *please let us know if the sign is for outdoor use prior to the quotation stage. These signs require a specialised sealant to be applied

All our signs are hand made by professionally trained craftsmen. We use premium quality LED Flex in a variety of colors that come on a range of backing options ranging from clear acrylic to Aluminum composite sheeting, Please note that although we take the utmost care in creating your sign, as the signs are handmade, there may be small spots of glue around the neon flex. It won’t be notice when sign is lit.

No, LED Neon Flex is low voltage so it generates next to no heat and is safe to touch.

No, neon flex doesn’t buzz or hum like traditional gas neon tubes.

Our LED Neon Flex has an approximate lifespan 50,000 hours (Approximately 5 1/2 years 24/7 Indoor Only).

Neon flex is quite durable and almost unbreakable. During the production process, we ensure that all sections and bends have bonded correctly with the backing to ensure there are no areas of pressure to break the neon’s bond.

We’re always happy to have a look over your designs and let you know. Feel free to send us an email with what you’re after and we’ll send you a ball park figure. If you happy will start from free design.

We’ll always supply a 12v power pack with every sign that plugs straight into convention plug points.

Let us know how you plan to hang in so we can pre drill the sign to suit your purpose. Please note, even thought our signs are reasonably light weight, we do not take any responsibility for damage caused by incorrectly hung signs.

We do not offer installation on our products.

All of our indoor signs come with a 12months manufacturer warranty. Outdoor signs are excluded.

Yes if it’s 12 Volts. Our signs are made to be plugged into plug points. Included which each sign is a 2m clear cable is exiting the back of the sign that connects to a 1.5m black 12V power adapter, which in turn plugs into the wall. These adaptors are Australian standard certified by our supplier and end with a GPO plug.

No, not on permanent basis. We can offer them for the short term however

We offer bank deposit, credit card PayPal.

All of our signs are custom made to which are all non-refundable due to “change of mind”. So please make sure you’re 100% happy with your choice!

We’ll make sure that your sign is working at 100% before we send it out, however in the case if it being delivered damaged or broken, we will need you to notify us within 24hours in writing, along with photo evidence of the sign and damaged packaging. Returns will be at the buyer’s cost.

Faulty signs will be repaired and sent back at our cost. Please contact us immediately via email if you need to organise a return for faulty sign.